Axis bank Ltd - Complaint for fraud bill against fraud transaction axis credit card

RD 18 Mar 2019

Register Compalaint

19/07/2018> TIME: 08.07.48PM > I got a Call from axis bank about a transaction of credit where it is mentioned "Rs. 6,867.56(USD 99.95) was spent on your axis credit card xx0634 on 12-jul-18 08:07:48 PM at EXPRESSVPN LLC". And ask me that if the transaction is done by me. Then I replied that such transaction is not done by me. I also got an email for axis bank credit card where it is written” Dear Customer, Thank you for banking with Axis Bank. Rs.6,867.56 (USD 99.95) was spent on your Axis Bank Credit Card xx0634 on 12-Jul-18 08:07:48 PM at ExprsVPN LLC. Your available Credit Limit is Rs. 79,596.54. Total Credit Limit for your account is Rs. 1,15,000.00. Please contact Customer Service 18605005555/18604195555 if this transaction was not authorized by you or if you wish to convert any transaction above Rs. 2500.00 into EMI. Assuring you of our best services. Regards, Axis Bank Credit Cards 12/07/2018> time 08.20pm> I called Service 18605005555/18604195555 and complain for the transaction whose docket number is 43098773. They block my card and send a card holder dispute form. And also they advised to submit the form along with photocopy of my passport to the nearest branch of axis bank. 19/07/2018> I submitted an application along with supporting documents (card holder dispute form, email copy of transaction, photo copy of passport all pages) to axis bank Sodepur-Ghola branch. xx/08/2018> I got refund said amount in temp credit. After few months I pay all outstanding RS 6957.75 15/01/19: I request to surrender my replacement (5305-xxxx-xxxx-1264) credit with request number 48029161. 29/01/2019> Again they charge Rev of Temp credit EXPRSVPN LLC Rs 7112.41/ 22/02/2019> I call customer care 18604195555 to know the reason for the bill. They inform me that they have not got any document in this regard and advice to call customer care in front of bank stuff. 26/02/2019> I call to customer care in front of bank stuff Sudip Mondal. Sudip Mondal gave customer care two 2 SR numbers 43390432 & 43390189 through which bank sent the supporting documents. 9/3/2019> I call customer care and again complain for that. Customer care accept a complaint with number 49591251 and promise to solve the problem within 5 working days .Also tell me they will inform me within 5 working day through phone and email. But till now I`ve not got any feedback from them. My bill payment due date is 18/03/2019. So I want to know who will pay the Bill. credit card, Customer Service 18605005555/18604195555 email: helpdesk@axisdirect.in 2. Axis bank sodepur-Ghola Branch, ( customer relationship Manager SUDIP BISWAS mobile no:9836640210) Email: sodepurghola.operationshead@axisbank.com

Useful (0) Add Comment
Share 545 152


Post your Comment
Add information
Claim this Business

Recently Discussed

(3 weeks ago)

Amazon work task mall platform
I was one of the people duped in the Amazon Mall work


(4 weeks ago)

Signatureglobal india ltd
Please provide statement of account my loan


(4 weeks ago)

hinduja housing finance
emi deduction after forclosure extra charges


(4 weeks ago)

Shine.com
Paid services sold in fraudulent manner and services not provided after sales


(4 weeks ago)

Shine.com
Money taken on the promise of abrad job placement