PAYTM - No refund processed against flight cancellation

I booked a flight for Kolkata-Mumbai for 16th April. As jet cancelled the flight I had to cancellation the same. Till data paytm has not processed the refund. I wrote called them. Now they have stopped replying even. Even when I called them they asked for 5-7 days which have passed. Yet no resolution from paytm. I have to book alternate flight but my money is stuck. I need a compensation against it.

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