pepperfry - product received brokeoff within month

RD 13 Apr 2019

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I ordered a bed Queen size which was delivered on march 2019. it had no assembly request nor carpenter. nobody came and we had to assemble ourselves. more than two people sat and the bed ply just broke off. the part where screws are put up also became hollow. its harldy standing on home stuffs put at down. customer service is way too baf snd they only serve people who get expensive stuffs. the bed has a warranty of 12 months but they are not even concerned about thr problem my parents are facing. they are not ready for refund nor sending anyone to fix it. please confirm the next course of action.

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