AMAZON INDIA - Product charged not delivered

RD 4 Jan 2020

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An order # Order No: 406-0423951-9860311 was made on 29/12/19 and it was reported delivered to me. Only a text was received. No call and no number to call back on to track back. On reporting to customer service after many trails they say that the order is already delivered and I was the recipient.while I n my family was not even in town on the said after of delivery. The order was worth 1165/- They are not giving any documental proof of the delivery!! Pl help

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