AMAZON INDIA - Scam with my order

RD 13 May 2019

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I have ordered a product online from amazon and cash it for online , but I haven`t received this product yet ,Amazon says that your order is delivered ,So it is the big scam for me .I lost my money.I want to know that ,how Amazon has delivered my produt without my proof or address ,and they can`t take any action to track my product

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