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Complaint Details

Make my trip - Fraud hotel booking

0 Review
ru ruchi arya on 9 Nov 2019

Dear sir, I have booked a hotel for Moradabad for 4th Oct check in and 6th Oct check out... my booking no. Is NH7515731760784 I had booked Amara Boutique hotel... But when we checked in ..first of all it was not a hotel ,it was a banquet hall with rooms.. rooms was stinking like hell.and a lot of seepage were ther in the room.. because no one use it if marriage is not ther... I called make my trip to complain about it but even the floor manager didn`t help me out ,her name is mosami kundu, instead of shifting us somewhere else she told me to send photos of the rooms and hotel.. I requested her please shift us somewhere else first ,I will do the needful coz my parents are old and they are with me rite now.. And we have some urgent work over here.. But she didn`t listen..we left that banquet hall same day and checked into another hotel.. now I want refund of 6600 rs .. I had booked a hotel not a banquet hall.. it`s a make my trip mistake that they are letting ppl book that banquet hall for a shake of money.. Please look into the matter and solve my problem.. I am attaching all 13 pics I have clicked of that banquet hall..

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