RD 5 Jan 2019
My name is Jinkal Patwari and I am an existing Club Jiva member. My membership no. is CJ/PR/R/1764. I bought the membership on 31st March, 2018 in Mahabaleshwar paying full amount through my credit card. My sales point of contact from your side was Ms. Kusum Gupta. I want to issue a complaint against Club on several accounts. Please find those accounts below,1. Misselling of the service - I was missold this membership through wrong information and was never informed about all its features. - For.e.g. I was told that DAE has affiliation of hotels in Paris, Switzerland and Singapore (the destinations which I expressed are my visiting wishlist) and hence I can utilize bonus provided by DAE at these destinations by anywhere in range of 99 to 299 dollars. Instead, I was even provided a calculation of an entire trip to Singapore and how much difference would it make if I go through DAE as against opting to go normally. But now as I understand from your customer service representative (Mr. Jaydeep Shetty), DAE has no affiliation in Singapore and provides only rentals in Paris and not bonus. This is completely against my primary reason of buying the membership (as I am a frequent traveller to Paris and Singapore for business purposes). Also, I was never explained about the exchange feature of the membership which I feel would have led.me to ask further questions to your representative.2. Inadequacy of service - I was also told that I will be receiving my Club Jiva ID and password within 15 days and DAE ID and password within 30 days of my payment. This she said after.we expressed we are planning for a vacation in June. However it has been over 9 months now and I am yet to receive DAE login ID or password. Also, the welcome mail arrived 47 days after my payment. Even as per terms and agreement, I am suppose to receive my ID and Password after 90 working days.3. Lack of support from Customer care team (Mr. Jaydeep Shetty