RD 21 Feb 2019
I have purchased 25mbps internet plan. After October 2018 i was getting net speed in KB. I made the complaint to gtpl support team several times, sent proper mail with issues and net speed screenshots. I have made several call to customer care they asked me to mail and wait. Last 3 months i waited and made complaint several times and sent mails several time but still no progress. I asked technicians to fix, 1 time in 3 month they came but still they could fix till today. From 1st jan 2019 i started getting 5 mbps to 10 mbps speed and on 14 jan 2019 they cutted the net speed, saying my plan is expired. I waited them to fix and when somehow they fixed my plan expired. I feel cheated by GTPL. I need my money returned or additional net services with the speed i was promised and the plan i have purchased. I have their call records and mails with net speed screenshots. Please help me in this matter. My gtpl customer detail: Customer number : Neha Kumari Customer id: neha6878 Contact: 7903936878