RD 1 Jun 2020
My name is Rinkal Vira resident of Chembur Mumbai. I use Hathway Broadband internet service, account registered under my brother`s name. Nikunj Vira. Account number is 1143733739. I have made the payment on 22nd may 2020 for the broadband connection. I have been waiting for the services since then. But I`m unable to connect. Everytime I call up the customer service team they say that we do see the service request however we won`t be able to help Your Request for Hathway has been generated with a Service ID -23052020W467327 I have been calling them every day and everyday a new executive answers with the same response that we won`t be able to help and will escalate your query on high priority and will arrange a call back latest by tomorrow. And this has been happening from the 23sr May 2020 until today, 1st June 2020. I received no call from the technical team, nor any solution to my complaint. I have asked them for the refund as well but they refuse to do so. I have sent a written request through my login on the website but no response to that either. It has been many days that they have been troubling me and I am unable to proceed with my work efficiently. I request you to help me with the same. Thanks and regards, Rinkal Vira 9769367921