Indigo airline - Reached on time but marked as no show, not allowed to check in.

Flight departure time:14:45,Total fare:INR 13,713.00 1)I have entered terminal by 13:30, and reached on counter no 54 by 13:45. from there I was sent for baggage scanning.I understand that scanning is important but as my check in closes at 14:00,why priority was not given to me? 2)I requested agent on counter no.54 at Chennai domestic airport to allow me as I have emergency(my grand mother is expired and I have to go).They were rude enough not to allow. 3)I was said by agent on counter no.54 that all seats are full on flight. I have a valid ticket and I am not yet boarded,how can all seats be full?Do you sell tickets at higher price due to Festive season? 4)I was said by agent on counter no.54 to check for next flight available on same day, when asked for any extra charges,they said it would be managed on same ticket price. When checked on Indigo customer care counter, they said we do not have seats on any flight today and if booked I need to pay INR 28000 .Why wrong information is passed by agent on counter no.54? 5)When I asked agent at counter no.54 to call their supervisor,answer was not possible.why? 6)when called customer care(Mr.Mehboob)) , they said refund amount will be INR:702 and I am marked as no show.So refund is as per no show policy.Its conflicting as wehn I asked customer care on airport it was said that refund amount will br INR 4000. 7)I asked agent in customer centre at aiport for cancellation of ticket which they said, I have to do online.Also been said"you can walk and cancel as internet is there in every smart phone now".As if it has been hilarious.why such pathetic customer handling? Please address that as soon as possible. Also my next ticket is on 24 Oct 2018 in flight 6E 534(A320) in Indigo. I do not want to travel anymore on this this, as my entire plan is disturbed. If possible please refund my entire money for ticket which is 19,392.00 INR

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