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Complaint Details

Nykaa - Cancellation of Order

1 Review
  Dipti Gogate on 16 Dec 2019

I placed an order during their sale time on dec 1. I waited for 14 days and then raised a request, as they do not take so long .. and it showed on their site that my order is ready to be shipped . So I asked them why my order is not yet shipped . In the next 2 hours they cancelled my order without my permission or fault . I called atleast 7 times , wrote email to them . The just kept saying sorry sorry . They asked me to place order again, thus making me loose all my discounts . After lot of apologies and wasting my time , money and the discounted products , I placed the order again! They confirmed my order but again cancelled it after two days ! Again leading me on a merry chase . Now when I tried to place order again the prices are further up . They are constantly harassing me and cancelling my order .


Dipti Gogate 3 months ago

Bad customer service !

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