RD 12 Jun 2020
HI, My Name is Yaashi Jain and I had bought a Sony TV from your Andheri Outlet in May of 2017. The model Number of the TV is - KDL-50W950D SONY LDC 126 Cms. I had bought this TV with two years of extended Vijay Sales warranty. The TV has some issue because of which the screen black`s out, this has been the problem for the last two and half month.I had first registered my complaint in April.I understood that due to this Covid 19 situation it was difficult to address complaints. crazyThen on 2nd June a technician from Sony did visit to check and approved that the display was a issue and raised the complaint and reference id and assured that by 6th June our issue would be resolved.He told us that it was under warranty and that we wouldn`t have to pay or do anything and since OnsiteGo has a tie up with Viajysales, Onsite go would pay for the replacement of the parts. But still Onsite Go would mail us saying that give us an estimate and bank details for further procedure and also were not responding to calls. Due to the confusion as to who will pay for the repair parts I am the one who is facing the consequences. More than that they are not responding to calls but are responding to mails which are not satisfactory. It has been two and a half months and have senior citizens at home for whom there is no source of entertainment. It`s not more about the repair but the proper response from the companies. They have been just telling us to track our reference id but I see no progress. I have suffered enough inconvenience and totally disappointed with their service. I didn`t wish to take this step but my patience was now tested and thus want the consumer forum to address my issue as soon as possible. For your reference I have attached the invoice I received from Vijay sales and the complaint and estimate raised by the Siny technician.