RD 13 Aug 2019
I booked the the Prem Sagar guest house, cannaught place, for one of my friend on 10th August,2019, who was coming to Delhi with one his friend and they were about to stay there for a night. I booked the hotel through makemytrip app and there penalty for cancellation was 100%. But they didn`t mention on their website that couples are not allowed in their hotel. When my friend reached there, the hotel staff treated them in a very ill manner asked them to get out of the hotel in a very insulted manner. But I tried to talk to them thay they haven`t mentioned anything about couple allowance on the app in their description, they just ignored the fact and denied to refund. If they had mentioned clearly in their description on the app, I`d never booked that hotel for my friend.