RD 10 Apr 2021
I am writing this mail in regard to appealing against Realme Manufacturing Defect TV which was sold to a Customer, also the pathetic service provided by not acknowledging my constant plea with respect to my claim for a Replacement "IN-SA210323023 – REF TICKET ID" as I had no options left. Please allow me to provide specific details in a timeline format, so that you can either pursue your professional dispensation or seek to resolve these difficulties. I would like to give you the below information, so as to make you understand in detail of this issue. This issue is been going on & on since 4 weeks; FYI - I have raised a complaint with regards to my Realme TV replacement, on 23rd March - since the TV is not getting switched on & the problem is existing since the day 1 of the purchase & this defective product was sold to a customer without doing proper due diligence per se from a technical standpoint. I purchased the Realme TV with the notion of a good Quality & brand value it has gained over a period of time, also the assurance being given by some of my colleagues & friends - nonetheless this was completely ruined when this incident happened to me. This issue of the TV getting switched off, happened at the 1st week itself & I contacted the customer care executive or technical experts - they said this might be due to the Software issue & asked me to update the Android system. Then in the following week, they suggested us to change the data cable - Nonetheless, this issue persisted for almost 3-4months & now your Realme Support team has a different version on this incident & are chasing up the customer to replace the motherboard unit which seems to be an impossible option rather not viable since this is a faulty product (manufacturing defect product). The technical person from the Vendor (Jeeves) who initially came for the checkup - examined the Television & apparently suggested that this problem of motherboard will not solve the issue & this will only resolve for the time being & he himself asked to get the replacement as it is hardly been 4months since the purchase. Post which, I believe the JEEVES Operations team had also been told this request for replacement was approved, asked for the invoice copy - but to my utter dismay, Realme Support team were not agreeing for the same. Furthermore, on 24th March at 6:30PM - Jeeves TEAM finally confirmed that this replacement request was not approved and asked for more details. Realme is now chasing up me for all this drama that took place at your end and as the mistakes are at REALME company’s end. Thus - this is really not acceptable, as there`s a clear tantrum being put on us from Realme. I don`t expect this to happen from a reputed organization, and I have passed on this info to all my colleagues here, at office. I see that everyone echoes what I am saying, and I need the justification from REALME and as well - for the replacement of TV or return back my amount which I have paid towards the Television. The main conclusion that emerges concerning the claim is - I am not willing to take the repair of the motherboard for my TV and hence, let me know what best could be done here. However - I still understand that REALME Pvt Ltd is a reputed service provider and would not involve in these tactics. So, Please bring in a justice to me here, & which is my fight here all about Hence, I kindly request you to consider my request and treat this as a PERSONAL LETTER AND KINDLY RE-LOOK INTO THIS MATTER. Thanks in advance! Best, VISHWANATH TG Portfolio Manager -DELL Services Ph: +91-9886998844/9880877769