RD 9 May 2019
There was a complaint for display issue of LED TV in Jul 2018. Accordingly as per complaint to customer Care service, service centre of Nasik had provided Engineer visit to solve the problem. Service Engineer told there was a backlight problem and complete backlight was to be changed. They had charged for Rs 6300.00 for the same and the amount was paid. On 29th Apr 19, when a complaint for the same issue was reported to customer care service, it has come to notice as per details available at customer care service that service centre was cancelled the previous complaint ie complaint of Jul 2018 due to my disagree of charges demanded by them, eventho service centre had solved the complaints with replacement charge of items. However, now on checking it has come to notice that they had temporarily repair the item but charged the amount of complete replacement of backlight.