RD 15 Jul 2019
Dear sir, I have purchased a refrigerator from Samsung company in June 2012 with a 10 years guarantee of Compressor by paying huge amount of Rs. 26500/-. As per industry trend, the normal life of the refrigerator is 12-15 years and the 10 year guarantee of compressor given by the company was also promising same life expectancy of the unit. But the refrigerator was declared non repairable only in the 7th year (within the expected life of the unit) on account of internal duct damage. Now the company is neither repairing the unit nor providing replacement of the refrigerator. I have been forced to buy a new refrigerator at this point of time which would have otherwise been purchased by me during the period of 12-15 years. In this way, I have to spend another huge unplanned expenditure which would have been spent by me after 5-10 years. The company had sold to me this product by luring me giving 10 year guarantee and betrayed me with flimsy promises and luring guarantee. So, I request you to instruct the company to either repair the unit satisfactorily or provide me replacement of the fridge as It is the duty of the company to either repair the unit or to provide replacement of the same If the unit was declared non repairable during the guarantee period of the compressor. Also I request you to instruct the company to compensate me for the food damaged during the last two months for which company could not be able to repair the unit and for the mental harrasment given by customer care by delaying the matter by this way or that way. The company has delayed the matter by using delayed tactics and harrassed me for two months.