RD 21 Feb 2019
Sl No Dt Ref No Details Remarks Result 1 SBI IRCTC card No 4377485654494566 Non redepmtion of my Loyalty points 5897 which amounts to Rs 5897/- 2 Mail from cms.psg@sbi.co.in - 13.02.17 3:24pm Ticket No 2920806079 Complaint of Ticket no has attended and closed after resolution. Advised to call 18004253800 /1800112211 or visit www.sbi.co.in The telephone nos are of call center and they do not have any clue how to settle or what is the problem. Attended to / Closed/ Resolution - Arbitrary - No communication / details provided as to what resolution was taken. Is it customer friendly of SBI centric. No action by SBI reg resolving the issue 3 Called SBI Card Call Center 20.02.17 Enquired about redemption of my points, I was told that it will be taken care by SHUBHYATRA & I should mail them reg sending me user id and password. No one from SBI call center told me that My account has been blocked by SBI as stated later by loyaltyprogram, why to direct me elsewhere and giving the true pictutre. Does not call center have the complete picture? " 4 Mail to shubhyatra@irctc.co.in - 21.02.17 5:06pm I have 5815 Reward points. Tried linking account no with IRCTC site but it says my Loyalty no does not exist. Sent Screen shot of the same. Requested for user id and password for redemption of reward points. " 5 Mail from feedback@sbicard.com - 22.02.17 2:29pm Interactionid 1-18175852898 Conveyed that service team will revert within 7 days " 6 Mail from loyaltyprogram@irctc.co.in - 22.02.17 10:09 am Asked to provide Loyalty account no which is 11 digit no. It has been clearly mentioned in my mail dt 21.02.17 that IRCTC site says that my loyalty no does not exist , then how am I supposed to provide that. " 7 Mail from loyaltyprogram@irctc.co.in - 22.02.17 10:43 am Says that my account has been blocked by SBI so please contact to SBI " 8 Mail to feedback@sbicard.com - 22.02.17 2.25pm Sent above mails. Enquired about why SBI has blocked my account? Enquired why the call center does not give the correct picture and divert the issue or does not call center have the complete picture? " 9 Mail to feedback.gesbi@ge.com and feedback@sbicard.com - 05.03.17 1:18pm Service request No 118231772542 Interaction id received through sms ID 1- 18181251286 No reply received till date. Requested to cancel my following SBI cards - IRCTC Platinum 4377485654494566 and Gold & More 4726426899542353 Sent physical copies of mails to CMD, SBI and Vigilance Head, SBI " 10 08.03.17 Registered on High priority No 1185287291188 " 11 27.03.17 Registered on High priority No 119068835727 " 12 Mail from feedback@sbicard.com - 29.03.17 11:25pm Reg Communication Dt 27.03.17 Himanshi Setya - Customer Service wrote reg taking care of the issue. " Sl No Dt Ref No Details Remarks Result 13 04.04.17 Spoke to call center Mahinder Singh, Manoj Kumar Sharma, & Tanu Sharma on 01244589558 Devendra on 02239020202 and many more many times. Devevdra told me that my account will be activated in 2 days. " 14 Mail sent to feedback@sbicard.com; tanu.sharma@sbicard.com; loyaltyprogram@irctc.co.in; cvo@sbi.co.in; shubhyatra@irctc.co.in - 04.04.17 4:07pm Every time I was told to log on with my id DEEPG1959 reg Loyalty no 21298556177 and to go for forget password - it used to say this facility is not provided to deactivated user. I wrote that since I have 5897 points on my IRCTC Platinum SBI Credit card I am paying Rs 4316 deducting 5897 out of bill dt 18.04.17 due on 07.04.17 for Rs 10213/. Requested to cancel both my cards. " 15 Recived SMS on 04.04.17 at 6 pm It said that my complaint no 119068835727 has been resolved. Called call center quoting the complaint no reg the current status and was told that complaint has been taken care of and resolved. As advised logged into my account but it says again - this facility is not provided to the deactivated user. " 16 Mail sent to feedback@sbicard.com; tanu.sharma@sbicard.com; loyaltyprogram@irctc.co.in; cvo@sbi.co.in; shubhyatra@irctc.co.in - 05.04.17 12:12pm Mail sent stating all details of Sl no 14 & 15 above. " 17 Called SBI Card Call Center 05.04.17 Talked to Dipanshu, could not reply satisfactorily, I requested for intervention of Supervisor but he did not care to talk. " 18 Mail from feedback@sbicard.com - 05.04.17 02:40pm Reg Communication Dt 04.04.17 Kanika Arora - Customer Service wrote reg taking care of the issue. " 19 Mail to feedback@sbicard.com - 06.04.17 10:08am Reg mail Communication Dt 05.04.17 Wrote a NO as nothing was done to rectify the issue. " 20 Mail from feedback@sbicard.com - 06.04.17 11:36am Reg Communication Dt 05.04.17 Anubha Gupta - Customer Service wrote reg taking care of the issue. " Sl No Dt Ref No Details Remarks Result 21 Mail sent to feedback@sbicard.com; tanu.sharma@sbicard.com; loyaltyprogram@irctc.co.in; cvo@sbi.co.in; shubhyatra@irctc.co.in - 06.04.17 02:55pm Informed that I have submitted 4316/- as stated in Sl No 14 above as the last date