Dish TV - Service fault from DISH TV

RD 20 Jul 2019

Register Compalaint

We had dishtv subscription and had problem of not getting the channels to view showing 301 error. The complaint was raised on 17th June 2019 and on18th June 2019, technitian from dishtv came to fix the problem. Again on July 18 the complaint was raised and the technician visited on 19th July 2019. The company told not to pay any visiting charges to the technician. But he asked us to pay 400 rupees for lnb change. We contacted the customer care for the same and they cut the call mentioning that the voice is not reachable. On the same day 19th june 2019, at around 7.30, I called the customer care service again and asked them to resolve the issue. They promised me that they would arrange one more visit of their technician on 20th july 2019 free of visiting charges and only 200 rupees need to be paid for lnb change. But till 6.00 in the evening of 20 july 2019, no technician visited and when I contacted the customer care, they told the complaint was closed and asked for new complaint registration for the same issue. Also said that I need to pay visiting charges which may be given back as dish tv balance. Since 19 july there are so many caĺs from the customer care center asking the same explanation from me again and again. In the each conversation, they promised to resolve the issue free of visiting charges. But on 20th july, no technician visit was arranged and the complaint was closed. I couldn`t bake to view any channel since 17th july 2019 and till it`s going on. The customer care executives didn`t filed my complaint properly and without contacting me, they closed the complaint. I have written email, contacted over phone many times on 19th and 20th july 2019, but there was no resolutions for the issue. I request the consumer forum to help me in getting the right to service for which I have paid to dish tv to view the channels. Thanking you sir/madam. With regards, Rama Mohana Rao Dumpala

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