RD 11 Nov 2018
On 29/10/18 around 9.30 pm I received a call from ICICI customer care for payment confirmation he asked me that are you paying from your debit card (NO-4704560986043523)to PAYTM ? I said No . then he said ok and cut the phone .At around 12.:15 am (30/10/18) I check massage & my account details then I show some body paid using my net banking twice (RS 5000x2=10000). Immediately I call for block my credit card. Castomer career exucirive told me that the person tried two more attempts but that was declined. ICICI COMPLAIN NO (service request no ): SR1575022912 PAYTM COMPLAIN NO (reference no): 93461886 ICICI customer care contact me to ask Have you done that transaction? It means they have some doubt about the transaction. At the same time if they contact PAYTM then to temporally block that transaction for my confirmation, then it could be possible to return back my money. ICICI investigation team decline my request for back my money. As they found that the transaction was done using my debit card all details. I never share my card details to anybody. If the fraud person done all transaction with proper way then why ICICI reject there next two attempts.