his is to bring to your notice that I have ordered Redmi Not 7 Pro and its case cover for amounting to 12,248 having order number 5190930814505308 on 30th of September. The Ordered item was to be delivered by 6th Oct 2019 but did not delivered on the promised date. I waited for more 10 days till 16th Oct 2019 and on 17th Oct 2019 I have raised a complaint having complaint number 5190930814505308 and promised that I will get the refund after 8 to 10 days. The rotation of money within this one month time that I could have purchased new one but no refund takes place. Despite of trying to talk to the MI customer support from last five days, I have been neglected and spoken very rudely and my issues are made chaos by repeating the same thing. The support has not solved my problem for which I have waited for almost a month. With in this one month period money will be rotated for doing some other activity but they are asking for me to wait for few more days. I want the refund or my ordered item. Kindly help i call to them but they giving fake excuses.