Mi company - Non delivery of redmi note 7 pro

RD 16 Jul 2019

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I had purchased a phone through their website on 6 July. From 8 July the courier partner is showing as out for delivery. Till now no one is able to tell me where my phone is. Mi is saying they cannot cancel till they know the status and no one is able to contact ekart customer service. So I have been calling them and all they are saying is that they are looking into it and that they are unable to contact them. Plz help me get my money back as I have already paid in advance

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