RD 30 May 2020
I have purchase Samsung M21 phone under Order #11056846106 from your Samsung eshop. As anticipated mobile delivered much before its schedule time and excited to get new phone on 21-May. Due to covid outbreak we did not open a box for 2 days. And when first time we charge phone on 23-May it was some 30 - 40% charged but it took nearly 4-5 hrs to get 95%. We thought since new phone so may be need more time during first charge but to our surprise the next time also when we charge on 26-May it took again 6-7 hrs for charging. Indeed this phone has manufacturing defect and I want to return and get my money refunded. When open a online service request its getting closed without any revert by Samsung support. I am told o to visit Samsung service center but why I will visit your service center. I purchased online and you delivered a defected product. I am not going to visit any service center I have done e-shopping so they should resolve this by taking back your defective charger and replaced it I used another brand charger and it seems to work fine. So issue is of charger and my request to deliver mobile charger.. Get it deliver at my address and take your faulty charger back. If this issue would have appears later say a month later or so then it`s understandable to visit service center but here Samsung given faulty item and should repalced it through same medium as you sold me of. Had I purchased it through some retailer than also I bound to visit center center. But of covid thing I am not stepping out except for daily essentials. It`s really scared to go out I am following Modi ji institutions to stay at home but Samsung asking to visit service centers for the faulty item. Deepak Singh M 9811621009