Goibibo - No refund or alternate flight confirmation

RD 23 Apr 2019

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I did a booking with Goibibo with booking ID GOMUPKGINTMOB3439A31. The itinerary is from Agartala (IXA) - Berlin (BER). The flight details is as attached in the screenshot. The flight from Bangalore to Amsterdam with PNR number JGXFRM for the flight number KL3813, has been cancelled. Though it`s a KLM flight, but this particular flight was operated by Jet airlines. And as you know jet airlines has been shit down, my flight has been canceled. Now I need a fresh itinerary, as one of the flights got canceled, I cannot travel in the other flights as well. The airlines cannot help me, since I booked it from Goibibo. And I am not getting any assistance now from Goibibo to give me an alternate confirmed flight itinerary, which they are supposed to as the flight got cancelled. I am not even able to contact their customer care properly! They have some chatbot to contact who is not at all helpful, cannot contact in their number also. Finally 2 days back, after so many msgs, they wrote me back with a vague itinerary and asked me to confirm, and I wrote them back with some queries. And still I have not got any response, nor any confirmed flight itinerary for the trip, nor any refund. Please help me.

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