RD 17 Nov 2022
I ordered the aforesaid ladder which was received at my apt in Noida sec 150, upon unpacking the item it was revealed that the plastic fittings of the ladder were broken at each step from one side, I immediately raised an exchange request via moglix ticket, I was further asked to send pictures via email attachments, which were provided by me but later on they denied replacing or returning the product even though the request was raised within the span of return window. Moreover their website says the product can bear 180 kg load whereas the product arrived has imprint on it which says it can bear only 150 kgs. This was my first purchase with Moglix and they appear to be fraudsters who sell factory seconds products and don`t entertain complaints from customers thereafter.
Total Complaints ... 3
Pending Complaint ... 3
Resolved Complaint ... 0
Phone Number : 955 5988 544
Email Id : care@moglix.com
Website : https://www.moglix.com
Address : D-188, Sector-10 NOIDA Pin: 201301