RD 6 Jun 2019
Hello, Over the past year I have placed multiple orders through Zomato website. At the time of checkout, I could place my order by just providing my phone number 9960927327 without entering email id. Now I cannot view my order history for orders placed through my mobile number 9960927327 as both Zomato website and app allows to login into account using email only. Around half of the orders placed were cancelled by either Zomato or Restaurant saying they do not deliver to my address. However I have never got refund for these orders. Zomato website and app allows login only through email id. However I cannot see my order history as Zomato does not allow login through mobile number alone, but they allow customers to place orders through mobile number alone without needing email. So how can those customers who placed order using mobile number alone can check the order history and claim refunds for orders which are cancelled? Please check my order history for orders placed through mobile 9960927327 and initiate refunds for all cancelled orders. Thanks, Jai Lakhabhai 9960 927 327
Total Complaints ... 38
Pending Complaint ... 31
Resolved Complaint ... 7
Phone Number : 01140592373
Email Id : Companysecretary@Zomato.Com
Website : https://www.zomato.com/
Address : Ground Floor 12A 94 Meghdoot Nehru Place New Delhi - India