AMAZON INDIA Customer Care

AMAZON INDIA .

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Related Complaints

AMAZON INDIA - payment issue

RAJPALSINH PARMAR on 19 Mar 2020

i have ordered refrigerator from amazon via sbi debit card ( on emi) transaction success from sbi but amazon says we have not received any money i have continues fall up from both side but no body help me please help me...

AMAZON INDIA - Very bad and unacceptable behaviour of Amazon

Sumit Ambwani on 7 Mar 2020

Hello, Greetings My name is Sumit Ambwani and here I am complaining about the services provided by the Amazon shoping. I am not at all happy there behaviour. No one in customer service is ready to help properly. ...

AMAZON INDIA - Bank Transaction with Amazon

Saurabh Sharma on 19 Jan 2020

6500 Rs deduct in my Account but this Amount not Credit in Reciver Account and Not Return in my Account. This Payment done with Amazon Pay App....

AMAZON INDIA - I have not received the refund money yet

Harshit Raj on 10 Jan 2020

I returned my order to a room heater. My return pickup is done on December 29, but Amazon says no, it is on December 30, I have 4 CCTV cameras installed in my house. Then I asked for a refund. First he said that your refund will be received on January 6, then said that on January 9, then after that on January 10 and now he is saying that wait till January 15 this is a violation of his refund polic...

AMAZON INDIA - Product charged not delivered

Surbhi Mantri on 4 Jan 2020

An order # Order No: 406-0423951-9860311 was made on 29/12/19 and it was reported delivered to me. Only a text was received. No call and no number to call back on to track back. On reporting to customer service after many trails they say that the order is already delivered and I was the recipient.while I n my family was not even in town on the said after of delivery. The order was worth 1165/- ...

AMAZON INDIA - Amazon refund problem

Ramesh banerjee on 4 Jan 2020

Amazon pay Sent reference no 935313679877 gggff_xssgshxjvdn, hhxcbzbcbhzxxbnzxjcxxbvcxdccxdcggxhkhdugxnfxxb cjvxhhx ghxsxbxv, vgxxccc...

AMAZON INDIA - Delivered Delay

Bhavya Pagariya on 1 Jan 2020

My product was going to come on 1st, but it didn`t i orders from Amazon Prime. I call to the given number then he told me he will not came for a single product today he will come tomorrow. And its show on Amazon Application that its Already Delivered to neighbor. They are liar. And its Prepaid Order. I had already complain on Amazon helpline service also...

AMAZON INDIA - Amazon

Mahesh kumar on 31 Dec 2019

Maine ek apple watch order ki amazon se jab vo mere pass ayyi tih maine open ki toh andar watch ka khali box nikla usme watch nahi thi jqb maine complian ki ghi kahne lagge humne apko sahi bheja hh hum kuch nahi kar sakte farud hua hh mere sath 23990 ki watch thi ...

AMAZON INDIA - Carder logs

Deepali on 21 Dec 2019

I have paid 2000 rs through paytm to a carder log service of amazon in telegram..after the payment they cleared my chat.....

AMAZON INDIA - Amazon India (Online Shopping ) delivered damaged King size bed through Seller GanpatiArts

ARVIND SINGH on 15 Dec 2019

I have filed a Return And Refund claim to Amazon on 10th November 2019. Reason for Refund & Return 1: Furniture received in damaged condition , 2: Furniture design mismatch , as per item received and Item description given on Amazon site. 3: Cracks developed in furniture within 15 days, pictures share through mail at [email protected] . ----------------------------------------------------...

AMAZON INDIA - Cheated for a DSLR and harrased extremely withinsult and threat by K. S. Retailer

Sounak Halder on 4 Dec 2019

Hi. This is to inform you that I have purchased a DSLR Combo pack on 1st November which was supposed to be delivered on 10-12 days but suddenly on 8th Nov I saw that its showing as Delivered. The seller (K.S.Retailer) contacted me once on 1st Nov when I requested for Invoice and I saved the number. On the next day (9th Nov) when I contacted the seller for the details (Showing as delivered bu...

AMAZON INDIA - Delivery of wroog item and denial by the company for a replacement/refund

Padmasinha Vijaykumar Patil on 30 Oct 2019

I had ordered a watch (Casio Protrek Analog Digital watch PRG 650Y cost 18895/-) on Amazon during its festive sale on Sept 30. A package was delivered to me on 5 Oct of the said product. When the package was opened the item found was wrong and instead of the correct item, a fake watch (Vero Mode cost 499/-) was delivered to me. Immediately I contacted the customer service and was directed to file...

AMAZON INDIA - Mobile Shopping

Debanjan Pal on 26 Oct 2019

Giving mobiles at low prices.. And not sending any response. They are just silent and taking money in the name of mg medical store.. They are making fraud. I want my money back... ...

AMAZON INDIA - Not getting ordered product on amazon

Vajahat ulla khan on 23 Oct 2019

I ordered a product on 13 sep 2019,till now i didn`t got the product.when contacted they are blaming seller. ...

AMAZON INDIA - Product didnt received yet

Vhum devi pradhan on 15 Oct 2019

I order a product from amazon , indian constitution and its challenge books..in prepaid they didnt deliver me...til now but they just put deliver in my account...aftr i saw that i complain in amazon n chat n call them so manytime but no respond..they asked me time ...i give time for 7oct ,today is 15 oct...i m having so much problem...if they can do to me..they can do to other also...plz kindly r...

AMAZON INDIA - Product not delivery i lost my offer amount

Mohan KUMAR on 6 Oct 2019

I have order one mobile on 29sep i paid total amount but they have cancled my order on 6th i wited more than 5 days i lost my time and my offer money instant discount money i need that money also...

AMAZON INDIA - Ordered something else and get some thing else

Meenu Brar on 15 Aug 2019

I ordered two mugs with 2 rakhis but I only got one mug that also different. When I was trying to explain them that please deliver same order and take back wrong one they said now you place another order and send this back o said I ordered it for rakhi what I have to another rakhi after festival my brother received parcel one day before rakhi hoe can I say it to my brother ...

AMAZON INDIA - Amazon fraud

kapil parmar on 10 Aug 2019

Amazon given gift card worth rs 1400 on shopping on16 july but next day this gift card has been locked forcefully...

AMAZON INDIA - Fraud for Rs15000

Bharti singh solanki on 9 Aug 2019

I got a call from someone Amazon agent was asking me to pay for 3000 then I asked him why and how will I trust u then he told me all the transactions and order details of Amazon account then I thought it`s not a fake person the I paid 3000 then he asked for 11999 as a GST and told me it`s just a formality we need to do just for showing you government but it will again get reflected to your account...

AMAZON INDIA - Fraud of 15000

Bharti singh solanki on 9 Aug 2019

I got a call from someone who pretended that he was a Amazon agent and he was giving me some information and wants me to pay for that then I asked him how will i trust u then he told me each and every details of all the products whatever I ordered since January till now then I thought these details can be with Amazon only they can`t share it with some 3rd party so i paid 15000 in two slots 11999 a...

Amazon india - धोखाधडी ऑनलाइन

Vinita tolia jangpangi on 3 Aug 2019

श्रीमान जी, मैंने Amazon.in से petlogix नाम का २ प्रोडक्ट खरीदे। मेरे डॉग को स्किन में Fungle infection हो गया है। Petlogix का बॉडी वाश का वीडियो मैंने आपको भेजा है जिसमे visage beauty and health ...

AMAZON INDIA - Amazon deducted money from credit card without approval

Gauri Goel on 1 Aug 2019

Amazon has deducted INR199 from my credit card twice within last two months. Both the transactions were approved. They are misusing the information stored on the apps for recurring payment deductions. I want my money back....

AMAZON INDIA - Replacement of mobile

Ummadi on 31 Jul 2019

We have purchased the mobile from Amazon, after receiving we found the mobile is not working properly, hence we requested the replacement of the mobile, it`s been 12 days now, nobody has come for the product. After complaining to the Amazon service desk also we have not got the resolution....

AMAZON INDIA - Product not deluvered

Keshav kumar on 20 Jul 2019

My order no is #404-5815716-5197156..which was suppose to deliver by 2nd July..but not delivered.And customer care says it has been delivered.. I requested for POD details but refusing to share as they are saying it`s internal process and cannot share.then how can i assume product has been delivered to right person.they are neither responding properly nor solving my problem.pl look into the matter...

AMAZON INDIA - Original item missing

Jayprakash soni on 15 Jul 2019

I have orderd an blurtooth headphone but received only assosiriase like charging cable,ear buds.riased a complane but they not done any thing now they are saying you can go in consumer forum. So kindly look into and do the need ful...

AMAZON INDIA - Refund amount not received

Varsha on 25 Jun 2019

I returned the product on 27 may near 5:00 pm. But i didnt received my amount its almost a month completed . Firstly i made a returned request , later i cancelled it because it shows that it will pock up after 2 days. So i cancelled the return request on 27 may 2 pm. But on the same day at 5pm agent from amazon comes so i handed my product and after giving my product i made a call too on custo...

AMAZON INDIA - Item missing

Armaan Malik on 17 Jun 2019

Hi I have purchased a Samsung Galaxy M20(Ocean Blue) mobile, order no-- 402-5209240-5403532, date- 16-may-2019, pay by debit card ₹11990 and parcel received on time. The parcel was light in weight. When I open that I received an empty box and I complained amazon about that. They told me to wait for a week. After that they denied to deliver my product or refund. I want my product or my money. Pl...

AMAZON INDIA - Refund against missing article.

KARAN KANDHARI on 14 Jun 2019

I have ordered ONE PLUS 7 PRO mobile phone from amazon on 4 th june with the order number 406-4771835-5938765. I got the delivery on 6 th june. When I opened the packet the cellphone wasn’t there in the packet there were soaps in the box of the phone. I have made a video of opening the packet as well. And from that very day i am calling to the customer care to resolve my issue and get me the r...

AMAZON INDIA - Amazon

Vivek Shandilya on 7 Jun 2019

I have bought an honor band 4 blue and returned it due to some fault in it for a replacement on 30th May, 2019. Thae delivery boy has picked it on 30th may,2019. It was well within the replacement period offered by the company. The amazon site is showing tht my replacement is completed but i have not received my product. From that day till now(7 june 2019) I have not received any proper answer abo...

AMAZON INDIA - Refund money

Ravi on 26 May 2019

I am returned items already but company not release my money.and today product already i sent it and money not given to me. So product and money both i have not. Company customer care everyday tolerate my concern....

AMAZON INDIA - Wrong product of lower value delivered and customer support is not helping

Manoj V Reddy on 19 May 2019

Ordered product oneplus 6t on Amazon prime now app, paid 32999 rs using debit card on may 16th 2019.but they delivered an Honor 8x which is only 17999rs. I raised a complaint using the app`s call back feature and spoke to an Amazon representative he asked me to wait 3-5business days as they have to do an investigation. I contacted and followed up back to back to which they asked me to get back on ...

AMAZON INDIA - Fraud

Sandeep kumar on 15 May 2019

I ordered American saffron seeds ( two times) from amazon India. But both times the product doesn’t delivered to me and amazon says that your order is delivered. I contact with amazon by toll free number and tell them about my problem but no any reply from amazon....

AMAZON INDIA - Scam with my order

Parvinder Singh on 13 May 2019

I have ordered a product online from amazon and cash it for online , but I haven`t received this product yet ,Amazon says that your order is delivered ,So it is the big scam for me .I lost my money.I want to know that ,how Amazon has delivered my produt without my proof or address ,and they can`t take any action to track my product...

AMAZON INDIA - Online shopping fraud

Ajay Bharti on 8 May 2019

I purchase a portable camera stand on 23 march 2019 from Amazon rs 299. but till now not get my portable camera stand. They said they lost my parcel so they should return my money but it is also not happen til now...

AMAZON INDIA - Amazon is doing non refund on missed items that not received from their end

Satpreet Singh on 3 May 2019

Reg my Amazon.in Order # 406-4073823-2665965 - Consumer Court Forwarded If you don`t get it resolved honestly, then you will get legal action from Consumer Court Straightforward. Kindly refund honestly for the missed items ASAP or face legal action further. ............ I wrote the reality of matter to Consumer Court stating truth and fact. I ordered 3 g...

AMAZON INDIA - Refused to deliver the product after delay of 15 days citing unavailability

Vijaya Lakshmi on 25 Apr 2019

I ordered the below listed product from Amazon on 11th April and the same was to delivered by 15th April. After numerous delays and follow ups done by me they said they ll definitely make the delivery by 25 th April. Today very conveniently in the morning the sent a message that they cannot deliver the product. On contacting the customer service via chat , they said the maximum they can do is re...

AMAZON INDIA - Refused to deliver the product after delay of 15 days citing unavailability

Vijaya Lakshmi on 25 Apr 2019

I ordered the below listed product from Amazon on 11th April and the same was to delivered by 15th April. After numerous delays and follow ups done by me they said they ll definitely make the delivery by 25 th April. Today very conveniently in the morning the sent a message that they cannot deliver the product. On contacting the customer service via chat , they said the maximum they can do is re...

AMAZON INDIA - Refused to deliver the product after delay of 15 days citing unavailability

Vijaya Lakshmi on 25 Apr 2019

I ordered the below listed product from Amazon on 11th April and the same was to delivered by 15th April. After numerous delays and follow ups done by me they said they ll definitely make the delivery by 25 th April. Today very conveniently in the morning the sent a message that they cannot deliver the product. On contacting the customer service via chat , they said the maximum they can do is re...

AMAZON INDIA - Refused to deliver the product after delay of 15 days citing unavailability

Vijaya Lakshmi on 25 Apr 2019

I ordered the below listed product from Amazon on 11th April and the same was to delivered by 15th April. After numerous delays and follow ups done by me they said they ll definitely make the delivery by 25 th April. Today very conveniently in the morning the sent a message that they cannot deliver the product. On contacting the customer service via chat , they said the maximum they can do is re...

AMAZON INDIA - Cheating to customer

Saquib on 24 Apr 2019

RespectedI am complaining u since many days but no response from your side... Please call on my number 9540754116The detail is as follows. B07DYT9Y2MYour package may be lostPackages are rarely this late and we`re sorry yours still hasn`t arrivedYou can wait another couple days or check out these options.Contact the seller if you haven`t received your packageSee detailsContact the seller if you hav...

AMAZON INDIA - My order cancelled without my permission

Sunil Kumar on 20 Apr 2019

Hie sir my self sunil kumar i am order one small bag my bag is delivered on 19 April but then I call toh customer care he say your order is cancelled by courier boy what I can do. Now this is worst services by Amazon.. ...

AMAZON INDIA - Delevery delayed by 2 days.

Manish on 15 Apr 2019

My order for samsung phone was done on 12th April and Guarantee one day delivery was opted. But the order was delayed by two days. This order was for my wife birthday present and i was not able to give. I want to file a complain for this. ...

AMAZON INDIA - False Promise and Misguide Consumer

Lokesh Bhatt on 11 Apr 2019

I bought a mobile phone from Amazon app that was OnePlus 6T (Mirror Black, 6GB RAM, 128GB Storage) for Rs.37,999.00 on SBI Credit Card offer running in November 2018. As per that I was eligible to receive a cashback of Flat Rs.1,500 cashback on SBI Credit Cards which I have not yet received till Apr 2019. They promised cashback will be reflected in the account by Feb 2019.Now I would like to know...

AMAZON INDIA - Refund from amazon has not been received from 6 months

dhananjay pawar on 7 Apr 2019

I have ordered Books On Amazon on date 14 sept 2018 of worth ₹ 2469 Through Phonepe UPI transaction which is successful and amount is deducted from my account.But I had cancelled that order on same day at that time Amazon initiated refund by same mode of payment with refund reference number : 825708175287 . But refund has not been received in my account yet. Amazon has been saying that I have to...

AMAZON INDIA - Not received the cashback

Shantam singh on 6 Apr 2019

I have recharged twice on amazon.in but they haven`t given me the cashback of either of the recharge value .I had complained to the consumer forum regarding this but they haven`t yet responded to my msg. Please help me ....

AMAZON INDIA - Return and refund issues

Kanhaiya kumar on 4 Apr 2019

I take sanyo tv 43",which picture quality is not good according to tv.so I returned it.amazon give facility replace and returned under 10 days.but sanyo technician and Amazon expert not help me and fraud or pressure on me.so ,please help me....

AMAZON INDIA - Order is not being delivered

Ashutosh Ranjan on 2 Apr 2019

Vide Order date 09-Mar-2019 & Order #408-7426470-6631514 The order is not being attempted for delivery and the delivery update is incorrect address. But we have received many orders at that address without any problem. It has almost taken a month to get my order and still waiting. The estimated delivery date has also passed four days ago. What is the worth of money and time!! ...

AMAZON INDIA - Refund

Reena on 18 Feb 2019

Hi, I bought a straightener from Amazon which is the Paul Mitchell neuro hairstyle for Rs 16000/- in Oct 2018, within a week I called n arranged for the return, I was told it will be done n waited I called several times I wanted to to return this as is defective, the temp control doesn`t work and it stopped heating up, they keep on promising for the refund, it never gets processed, they have sen...

AMAZON INDIA - Money not refunded yet

Amar Tompe on 9 Dec 2018

I have ordered iPhone 7 mobile cover in August from Amazon but the cover which I have received is not the same as I ordered. That’s why I again put the request for replacement but second time also same thing happened. That’s why I have put the request for refund. Amazon India taken my cover for refund process but still they have not refunded money till yet. Many times I have taken follow up bu...

AMAZON INDIA - Missing Parts for the Item delivered

Rameshwari on 3 Dec 2018

Hello Sir,I have order an LED Strip light from Amazon which was of 10 meters in length but the package that I received from the distributor "Ex borders" one of the Amazon registered seller contains following. one box of LED strip lights which is of 5 meters in length(already shared the images with Amazon and seller)Adapter,pins,Remote controller,instruction manual Even the box (from Manufacture)wh...

AMAZON INDIA - seller account suspended without any fault

g store on 14 Nov 2018

i am a seller from last year..i made every effort to make end meet for my performance and i have no complaint about any product till now..on last sunday dated 11.11.2018 i got an email that my account has been suspended due to product inauthenticity complaint,after that i contacted Amazon seller performance team many times and upload all documents which clearly shows that my product is genuine and...


4%

Complaints... 51

Pending... 49

Resolved... 2

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